bh111 Privacy Policy

This Privacy Policy ("Policy") describes how bh111 ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal information belonging to individuals ("you", "the Member", "the User") who access or use the services available at bh111.io, including any associated subdomains or mobile-optimised interfaces operated by bh111.

bh111 is an online betting and casino entertainment platform serving players across Bangladesh. We understand that your personal data is sensitive and valuable. This Policy is written in plain, accessible English so that every bh111 member — regardless of technical background — can clearly understand how their information is handled.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy. Together, these three documents constitute the full agreement between bh111 and its members. In the event of a conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall take precedence on matters of account conduct, while this Policy shall govern all matters relating to the handling of personal data.

bh111 collects personal information through several channels: directly from you during registration and ongoing account use, automatically through your interaction with the platform, and occasionally from third-party service providers who assist in delivering the bh111 service. The categories of information we collect are set out in the table below.

bh111 does not intentionally collect sensitive special-category personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in a support message or complaint, we will handle it with heightened care and limit its use strictly to resolving the matter at hand.

bh111 uses the personal data we collect for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes listed below without first notifying you and, where required, obtaining your consent.

• Account creation and management: Your identity and contact data are used to create and maintain your bh111 member account, authenticate your login sessions, and communicate important account-related notices to you.
• Identity and age verification: bh111 is obligated to verify that all members are at least 21 years of age and are who they claim to be. Identity documents are used exclusively for this purpose and for ongoing anti-money laundering (AML) compliance checks.
• Payment processing: Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank partners. Transaction records are maintained for financial compliance and dispute resolution purposes.
• Service delivery: Usage data and technical data are used to deliver the betting and casino services you have requested, personalise your in-platform experience, and ensure that the games, odds, and promotions you see are relevant to your activity.
• Fraud prevention and security: Technical data, usage data, and financial data are analysed to detect and prevent unauthorised account access, fraudulent betting patterns, bonus abuse, and money laundering. This monitoring is a mandatory part of operating a responsible platform.
• Regulatory compliance: bh111 is required to maintain records of member transactions and identity verification documents for a defined period to comply with applicable anti-money laundering regulations. These records are not used for any commercial purpose.
• Customer support: Communications data is used to resolve your support requests, complaints, and disputes efficiently and to maintain a record of resolutions for quality assurance purposes.
• Responsible gaming monitoring: Usage data is reviewed by our responsible gaming team to identify members whose betting patterns may indicate potential gambling-related harm, so that appropriate support tools can be offered proactively.
• Promotional communications: Where you have provided explicit consent, contact data may be used to send you information about bh111 promotions, seasonal offers (Eid, Pohela Boishakh, BPL season), and platform updates. You may withdraw this consent at any time.

bh111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between bh111 and you — specifically, to provide the betting and casino services you have registered to use.
• Legal obligation: Certain processing activities — including identity verification, age verification, transaction record-keeping, and AML monitoring — are required by applicable law. bh111 cannot waive these obligations regardless of member preference.
• Legitimate interests: bh111 processes technical and usage data on the basis of legitimate interests, including the interests of fraud prevention, platform security, service improvement, and responsible gaming monitoring. These interests do not override your fundamental privacy rights.
• Consent: Where bh111 sends you optional promotional communications or uses non-essential cookies, we rely on your explicit, freely given consent. You may withdraw this consent at any time without affecting the legality of processing that took place before withdrawal.

bh111 does not sell, rent, or trade your personal data to third parties for any commercial purpose whatsoever. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified.

• Payment processors: Financial data is shared with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your deposits and withdrawals. These providers are contractually bound to process your data only for this purpose.
• Identity verification providers: Identity documents and personal details may be passed to third-party KYC (Know Your Customer) verification services to fulfil our age and identity verification obligations. These providers operate under strict data processing agreements.
• Game content providers: When you access a live dealer game or slot title, limited technical data (such as your session token and account currency) may be shared with the relevant game studio — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — to facilitate gameplay. No personal identity information is shared with game studios.
• Technology and infrastructure providers: bh111 uses third-party cloud hosting, content delivery, and cybersecurity providers to operate the platform. These providers may process technical data as part of service delivery and are bound by confidentiality obligations.
• Regulatory and law enforcement authorities: bh111 may disclose personal data to regulatory bodies or law enforcement agencies where required by applicable law, court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. Such disclosures are made without prior notice to the member where legally required.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets involving bh111, member personal data may be transferred to the acquiring entity as part of the transaction. You will be notified via the email address on your account prior to any such transfer taking effect.

bh111 uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyse how the site is used. Cookies are small text files placed on your device by your browser when you visit bh111.io.

You can control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using bh111 but may affect certain personalisation features. Disabling essential or security cookies will impair the platform's ability to function correctly and may prevent you from logging in or accessing your account.

bh111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory obligations. The table below summarises the retention periods applicable to the main categories of data we hold.

Following the expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

bh111 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include but are not limited to:

• 256-bit SSL/TLS encryption: All data transmitted between your device and bh111's servers is encrypted using industry-standard SSL/TLS protocols. The bh111 platform enforces HTTPS across all pages and connections.
• Encrypted data storage: Sensitive personal data fields stored in bh111's databases — including identity document references and financial account identifiers — are encrypted at rest using AES-256 encryption.
• Access controls: Access to member personal data within bh111's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited regularly.
• OTP and two-factor authentication: Sensitive account actions — including withdrawal requests, password changes, and contact detail updates — require one-time password (OTP) verification to confirm the account holder's identity before the action is processed.
• Continuous security monitoring: bh111's platform undergoes continuous monitoring for suspicious activity, including automated detection of unusual login patterns, IP anomalies, and high-risk transaction behaviour.
• Penetration testing: The bh111 platform is subject to periodic third-party penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.

As a bh111 member, you hold a number of rights in relation to the personal data we hold about you. bh111 is committed to honouring these rights promptly and without unnecessary delay. To exercise any of the rights below, please submit a written request to [email protected] with the subject line "DATA RIGHTS REQUEST" and your registered account username.

• Right of access: You have the right to request a copy of all personal data bh111 holds about you. We will provide this in a commonly used, machine-readable format within 30 days of receiving your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly in your account settings; for information that cannot be self-updated, contact our support team.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where bh111 has no overriding legal obligation to retain it. Note that regulatory data retention obligations (see Section 7) may limit our ability to fully comply with deletion requests for certain data categories.
• Right to restriction: In certain circumstances — for example while a dispute is being investigated — you may request that we restrict our processing of your personal data rather than delete it.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used format so that it can be transferred to another service provider if you choose.
• Right to object: You have the right to object to processing that is based on bh111's legitimate interests, including direct marketing communications. Objections to marketing communications are processed immediately upon receipt.
• Right to withdraw consent: Where bh111 processes your data on the basis of your consent — for example for promotional emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

The bh111 platform is strictly intended for adults aged 21 years and above. bh111 does not knowingly collect personal data from any person under the age of 21. We actively enforce age verification procedures during the registration process and reserve the right to request documentary proof of age at any stage of the member relationship.

• If bh111 becomes aware or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be reviewed, and the account will be closed pending investigation.
• Any funds deposited by an underage member will be handled in accordance with bh111's Terms & Conditions and applicable regulatory guidance. Winnings generated during a period of underage access will be voided.
• Parents and guardians who believe that a minor in their care has registered on bh111 are urged to contact us immediately at [email protected] with the subject line "UNDERAGE ACCOUNT REPORT". We will investigate and act on all such reports as a priority.

The bh111 platform may contain references to third-party services — such as payment providers, game studios, or financial institutions — in the context of describing available features. bh111 does not maintain hyperlinks to external websites within its platform pages, and this Privacy Policy applies solely to bh111.io and its associated subdomains.

If you independently navigate to the websites of payment partners such as bKash, Nagad, Rocket, or any bank, those websites operate under their own separate privacy policies. bh111 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any external service before providing your personal data to it.

bh111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered members via the email address associated with their account at least 7 days before the changes take effect.

• The effective date of the most recent version of this Privacy Policy is displayed prominently at the top of this page and in the hero section above.
• Your continued use of the bh111 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform prior to the effective date.
• Minor amendments — such as clarifications of existing practices, corrections of typographical errors, or updates reflecting changes in payment partners or game providers — may be implemented without advance notice and will take effect upon publication.
• We recommend that you review this Privacy Policy periodically to stay informed of how bh111 handles your personal data. Archived versions of previous policies are available upon request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bh111 handles your personal data, please do not hesitate to contact the bh111 privacy and data team using the details below. All privacy-related enquiries are handled in English and are reviewed by a dedicated team member.

For responsible gaming related requests — including self-exclusion, deposit limit adjustments, or account cooling-off periods — please visit our dedicated Responsible Gaming page or include "RESPONSIBLE GAMING REQUEST" in your email subject line so your message is routed to the appropriate team for priority handling.