bh111 Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") govern the relationship between bh111 ("the Platform", "we", "us", "our") and any individual ("you", "the Member", "the User") who accesses, registers with, or uses the services available at bh111.io and any associated subdomains or mobile interfaces operated by bh111.

bh111 is an online betting and casino entertainment platform offering sports betting (including cricket, football, and kabaddi), live casino games, slot titles, and associated promotional services to eligible players located in Bangladesh. The platform operates with a commitment to player security, fair play, and responsible gaming as foundational obligations — not optional add-ons.

These Terms should be read alongside the Privacy Policy and the Responsible Gaming Policy, both of which form an integral part of the overall agreement between bh111 and its members. In the event of any conflict between documents, these Terms take precedence unless explicitly stated otherwise.

To register and maintain an active account on bh111, you must meet all of the following eligibility criteria at all times:

• Age: You must be at least 21 years of age. bh111 enforces a strict 21+ policy and will request documentary proof of age during the account verification process. Any account found to belong to a person under the age of 21 will be immediately closed and all funds held therein will be forfeited pending investigation.
• Location: You must be physically located in a jurisdiction where online betting and casino gaming is not explicitly prohibited under local law. It is your sole responsibility to ensure that participation on bh111 is lawful in your jurisdiction before registering.
• Legal capacity: You must possess full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated or who are under court-ordered financial restrictions are not eligible to register.
• Not self-excluded: You must not be subject to a voluntary or mandatory self-exclusion order from bh111 or any affiliated gaming platform. Attempting to register while self-excluded is a serious violation of these Terms and will result in permanent account closure.
• Not a restricted person: Employees of bh111, its technology partners, game providers, and payment processing partners are not permitted to hold active betting accounts on the platform.

Each eligible individual is entitled to register one (1) account only on the bh111 platform. The creation of multiple accounts — whether using the same identity, different names, different devices, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms.

During the registration process, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid contact method. You agree to update this information promptly if any of it changes after registration.

• Providing false, misleading, or incomplete registration information is grounds for immediate account closure and forfeiture of any outstanding balance.
• bh111 reserves the right to request supporting documents at any stage to verify the accuracy of information provided during registration. Accepted documents include government-issued national ID (NID), passport, and utility bills dated within the last three months.
• Account registration is personal and non-transferable. You may not allow any other person to access or use your bh111 account under any circumstances.
• bh111 does not accept registrations on behalf of third parties. Any account created for the purpose of allowing a third party to place bets will be closed without notice.

You are solely responsible for maintaining the confidentiality of your bh111 login credentials, including your username and password. bh111 strongly recommends using a unique, complex password that is not reused across other online services.

• You must notify bh111 immediately at [email protected] if you suspect that your account has been accessed by an unauthorised party or if your login credentials have been compromised.
• bh111 will never request your password via email, live chat, or any other communication channel. Any communication purporting to be from bh111 that requests your password should be treated as fraudulent and reported immediately.
• All activities performed on the bh111 platform using your account credentials are presumed to have been authorised by you. bh111 accepts no liability for losses arising from unauthorised account access where the member has failed to keep login details secure.
• bh111 employs 256-bit SSL encryption across the entire platform, OTP verification for sensitive account actions, and continuous session monitoring to protect member accounts from unauthorised access.

All financial transactions on bh111 are conducted in Bangladeshi Taka (BDT). The platform supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.

• Minimum deposit: ৳200 via mobile banking methods (bKash, Nagad, Rocket, Upay). Minimum amounts for bank transfers may differ and will be displayed at the time of transaction.
• Deposit processing: Deposits via bKash and Nagad are credited to the bh111 account balance instantly in standard conditions. Bank transfer deposits may take 1–2 business days to clear.
• Withdrawal eligibility: Withdrawals are available only to verified members who have completed the identity verification process. Unverified accounts may deposit but cannot withdraw until verification is complete.
• Withdrawal processing: Approved withdrawals to bKash and Nagad are processed within 24 hours. Bank transfer withdrawals are processed within 1–2 business days. Processing times may be extended during periods of high volume or public holidays.
• Transaction fees: bh111 charges no platform-side fees on deposits or withdrawals. However, your payment provider may apply their own charges; bh111 is not responsible for third-party fees.
• Withdrawal restrictions: Funds deposited but subject to active bonus wagering requirements cannot be withdrawn until the wagering conditions have been fully satisfied. Attempting to withdraw bonus-locked funds will result in the bonus being forfeited.
• Source of funds: All funds deposited on bh111 must originate from a payment method registered in your own name. Deposits from third-party accounts are not accepted and will be refunded where possible. bh111 reserves the right to request proof of funds at any time in accordance with its anti-money laundering obligations.

bh111 offers a range of promotional incentives to both new and existing members, including welcome bonuses, deposit match offers, reload bonuses, cashback deals, and seasonal promotions tied to events such as Eid, Pohela Boishakh, Victory Day, and major cricket tournaments including BPL and the T20 World Cup. All promotions are subject to the following general terms in addition to any specific conditions published alongside each individual offer.

• Wagering requirements: All bonuses awarded on bh111 carry a wagering requirement that must be completed before any portion of the bonus or bonus-derived winnings can be withdrawn. The specific wagering multiplier applicable to each bonus is stated clearly in the promotion's individual terms.
• One bonus per offer: Each promotional offer may be claimed once per member, per household, per device, and per IP address unless the specific promotion terms state otherwise.
• Eligible games: Not all games on bh111 contribute equally to wagering requirements. Slots typically contribute 100%, while live table games, sports bets, and certain other game categories may contribute at a reduced rate or not at all. Game contribution rates are specified in each promotion's terms.
• Bonus expiry: Bonuses not activated within the stated activation window, and wagering requirements not completed within the stated completion window, will expire automatically. Expired bonuses and any associated winnings will be removed from the account balance without notice.
• Bonus abuse: Any behaviour identified by bh111 as constituting bonus abuse — including but not limited to low-risk hedging strategies designed to extract bonus value, collusion between accounts, or systematic exploitation of promotional mechanics — will result in the immediate forfeiture of all bonus funds and associated winnings, account suspension, and potential permanent closure.
• bh111 discretion: bh111 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already claimed and actively in use by members in good standing.

The following general rules apply to all sports betting activity on the bh111 platform, including cricket (BPL, IPL, T20 World Cup, ICC events, Bangladesh Tigers bilateral series), football, kabaddi, and any other sports markets available on the platform.

• Bet acceptance: A bet is only confirmed once bh111 has issued a bet confirmation reference number. Bets displayed as "Pending" are not confirmed and may be refused at the platform's discretion prior to confirmation.
• Odds changes: Odds are subject to change at any time prior to bet confirmation. If odds change between bet placement and confirmation, the platform may accept the bet at the new odds, offer the member the choice to accept or decline, or void the bet entirely depending on the magnitude of the change.
• Void bets: bh111 reserves the right to void any bet placed on incorrect odds resulting from a manifest error (palpable error). A manifest error is defined as an odds price that is clearly and obviously incorrect relative to the true market price at the time of placement.
• Match abandonment: In the event that a sporting event is abandoned, postponed, or cancelled, bets will be settled in accordance with the specific sport's rules published in the bh111 betting help section. Cricket matches abandoned due to weather or other causes follow ICC rules for result determination where applicable.
• In-play betting: Live in-play bets are accepted at the platform's discretion. bh111 reserves the right to suspend in-play betting markets at any time without notice. Bets placed after the conclusion of the relevant event or market outcome will be voided.
• Maximum payout: Individual bet payouts are subject to a maximum payout cap. The applicable maximum payout for each sport and market type is displayed on the bet placement interface. bh111 is not obligated to honour payouts that exceed the stated maximum.

bh111's casino and slots offering includes live dealer games powered by Evolution Gaming, Ezugi, and Pragmatic Play Live, as well as a library of 200+ slot titles from providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Spribe. All casino and slot games are subject to the following rules.

• RNG certification: All slot and RNG-based table games available on bh111 use independently certified random number generation technology. Game outcomes are statistically independent and cannot be predicted or influenced by any party, including bh111.
• Live dealer rules: Live casino games are governed by the rules of the individual game studio in addition to bh111's general terms. In the event of a conflict between studio rules and these Terms, bh111's Terms take precedence for matters relating to account conduct, and studio rules govern individual game mechanics.
• Technical malfunctions: In the event of a technical malfunction during a casino game — including disconnection, display errors, or software failures — the round in progress at the time of the malfunction will be voided and all stakes returned to the member's balance. bh111 does not guarantee uninterrupted access to live dealer streams and accepts no liability for losses attributable to connection issues on the member's side.
• Game availability: Not all games may be available at all times. bh111 reserves the right to remove, modify, or temporarily suspend any game title without prior notice, including for maintenance, provider-side updates, or regulatory compliance reasons.
• Return to Player (RTP): Published RTP percentages for slot games represent the theoretical long-term return and are not a guarantee of individual session outcomes. Actual session results may vary significantly from the stated RTP.

The following actions are strictly prohibited on the bh111 platform. Any member found to have engaged in prohibited conduct will be subject to immediate account suspension, permanent closure, forfeiture of all balances, and — where applicable — reporting to relevant legal authorities.

• Creating or operating multiple accounts on the bh111 platform under the same or different identities.
• Providing false, misleading, or fraudulent information during registration, identity verification, or any subsequent communication with bh111.
• Using automated software, bots, scripts, or any technology designed to interact with the bh111 platform in a non-human manner for the purposes of placing bets, claiming bonuses, or gaming the platform in any way.
• Engaging in match-fixing, insider betting, or any form of sports manipulation in connection with bets placed on bh111.
• Colluding with other members or third parties to gain an unfair advantage in poker, live dealer games, or any other multiplayer format available on the platform.
• Exploiting technical errors, software bugs, or pricing mistakes in a systematic way to generate profit. Members who discover a manifest error are required to notify bh111 at [email protected] without exploiting it. Exploitation of known errors forfeits all associated winnings.
• Using the bh111 platform for the purposes of money laundering, fraud, or any other financial crime. bh111 maintains active anti-money laundering monitoring and will cooperate fully with law enforcement authorities in relation to any suspected financial crime.
• Attempting to circumvent bh111's responsible gaming tools, including self-exclusion, by registering new accounts or using a third party's account.

bh111 is committed to promoting responsible gaming and takes its duty of care to members seriously. The platform provides a suite of tools designed to help members stay in control of their gaming activity, all accessible directly from the account dashboard.

• Deposit limits: Members may set daily, weekly, or monthly deposit limits at any time. Limit increases are subject to a 72-hour cooling-off period before taking effect. Limit decreases take effect immediately.
• Session time reminders: Members can configure session duration alerts to receive notifications after a specified period of continuous play.
• Cooling-off periods: Members may request a temporary account suspension of between 24 hours and 6 weeks. During a cooling-off period, the account cannot be used to place bets, claim bonuses, or make deposits.
• Self-exclusion: Members who believe their gambling has become problematic may request a self-exclusion of between 6 months and 5 years by contacting bh111 support at [email protected]. Self-exclusion requests are processed within 24 hours. Attempting to circumvent self-exclusion is a breach of these Terms.
• Reality checks: Pop-up notifications reminding members of the time spent and amounts wagered during a session can be configured in the account responsible gaming settings.

bh111 urges any member who feels that gambling is negatively affecting their financial situation, relationships, mental health, or daily life to make use of these tools immediately and to contact the support team for further guidance. Full details are available on the Responsible Gaming page.

All content available on the bh111 platform — including but not limited to the bh111 brand name and logo, website design, graphics, text, software, game interfaces, promotional materials, and data compilations — is the exclusive property of bh111 or its licensed content providers and is protected by applicable intellectual property law.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bh111 platform for personal entertainment purposes only, in accordance with these Terms.
• You must not copy, reproduce, redistribute, modify, reverse-engineer, decompile, or create derivative works based on any bh111 content or software without express written permission from bh111.
• The bh111 brand name and logo must not be used in any context — including social media, third-party websites, or marketing materials — without prior written authorisation from bh111.
• Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, etc.) remains the intellectual property of the respective studio and is subject to that studio's separate licensing terms.

To the fullest extent permitted by applicable law, bh111 and its officers, directors, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, or punitive losses or damages arising from your use of the bh111 platform, including but not limited to:

• Loss of funds resulting from betting or gaming activity on the platform, whether or not the member believes the outcome was in error.
• Loss of data, account access, or platform availability due to technical failures, scheduled maintenance, cyber-attacks, or force majeure events.
• Financial losses arising from the member's reliance on odds, statistics, or information published on the bh111 platform that subsequently proves to have been inaccurate.
• Delays in deposit crediting or withdrawal processing caused by the member's payment provider, banking institution, or third-party payment processor.
• Any loss or damage attributable to the member's failure to maintain the security of their login credentials.

Nothing in this clause limits bh111's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

bh111 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and should be read in conjunction with this document. By registering on bh111, you consent to the collection and use of your personal data as described in the Privacy Policy.

• Personal data collected during registration and subsequent use of the platform is used solely for the purposes of account management, identity verification, payment processing, regulatory compliance, and the delivery of bh111's services.
• bh111 does not sell, rent, or share personal data with third parties for marketing purposes without explicit member consent.
• All personal data and financial transaction records transmitted through the bh111 platform are protected by 256-bit SSL encryption. Data at rest is stored on secured, access-controlled servers.
• Members have the right to request access to, correction of, or deletion of their personal data held by bh111, subject to the platform's legal and regulatory data retention obligations. Such requests should be submitted to [email protected].

bh111 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered members via the email address associated with their account or via a prominent notice on the bh111 platform homepage at least 7 days prior to the changes taking effect, except where changes are required urgently for legal or regulatory compliance reasons.

• The effective date of the most recent revision is displayed at the top of this document. It is your responsibility to review these Terms periodically to stay informed of any updates.
• Your continued use of the bh111 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the platform and close your account before the effective date.
• Minor amendments — such as corrections of typographical errors, clarifications that do not materially alter member rights, or updates to reflect changes in game providers or payment methods — may be made without prior notice and will take effect immediately upon publication.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. bh111 is committed to resolving member disputes fairly, transparently, and in a timely manner.

• Internal dispute process: In the first instance, any dispute relating to bets, account balances, bonuses, or platform conduct should be submitted to the bh111 support team at [email protected]. The support team will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.
• Escalation: If you are not satisfied with the initial resolution provided by the support team, you may escalate your complaint in writing to the bh111 disputes resolution team. Escalated complaints will be reviewed by a senior team member not involved in the original resolution and a final decision will be provided within 14 business days.
• Final decisions: bh111's final decision on any dispute relating to the interpretation of these Terms, the settlement of bets, or the operation of bonuses shall be binding on both parties, subject to any mandatory rights you may hold under applicable consumer protection law that cannot be contractually waived.
• Time limitation: Dispute claims relating to specific bet settlements or transaction discrepancies must be submitted within 90 days of the relevant event. Claims submitted outside this window may not be considered.

If you have any questions, concerns, or requests relating to these Terms & Conditions, the bh111 platform, your account, or any aspect of the services offered, please contact the bh111 support team using the details below. All communications are handled in English and are monitored 24 hours a day, 7 days a week, including Bangladesh public holidays.

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please include "RESPONSIBLE GAMING REQUEST" in the subject line of your email to ensure your message is routed to the dedicated responsible gaming team for priority handling.